Return & Refund Policy & FAQ

1. How can I cancel my order on WDF?

Yes, you can cancel your order within 3 hours of placing it, as long as it hasn't been processed or shipped yet.

To cancel:

1. Go to Orders & Tracking in your account.
2. Click on the 'Cancel Order' button next to the order you wish to cancel.

After the 3-hour window, we are unable to accept cancellations, as the order may have already entered the processing or shipping stages.

When an order cancellation is confirmed, refunds will be credited as Saving Credits (SC). The refunded amount will cover the total amount paid, including delivery fees, and delivery fees SST. Any deducted SC will also be refunded. Refunds will be processed within 7-10 business days and can be used for future purchases on our platform.

2. What is the Return & Refund Policy?

Please find the Return & Refund policy as follows:

1. Unopened Product (Damaged): If the product is damaged but has not been opened, we will offer a replacement.
2. Unopened Product (No Damage): If the product is in perfect condition and unopened, we will offer a refund.
3. Opened and Used Product: Once a product has been opened and used, it is not eligible for a refund or replacement unless it is proven to be defective.
4. Opened Product (Damaged): If the product is damaged after opening, we will offer a replacement if the item is in stock. If the product is out of stock, we will issue a refund.

3. Can I raise a return/refund request after the Order is received?

You are eligible to raise a Return/Refund request as long as you are still within 3 days of the order delivered date.

4. How do I raise a return/refund request?

If you need to raise a return or request a refund, you can do so directly on the WDF Website.

5. How do I know if my return/refund is eligible?

Kindly make a request for a Return/Refund via Order Details before the eligible date which is within 3 days of the order delivered date. Your request will be reviewed by WDF Customer Service.

6. How do I raise a return/refund request?

Here's how to request a Return/Refund: If your order is still within 3 days of the order delivered date, please follow the steps below:

1. Go to the Profile icon on the top right and find your order in the Orders & Tracking tab.
2. Click on the Return button on the top right.
3. Select the items from ALL eligible orders that you wish to Return/Refund.
4. Select the Reason for Return.
5. Describe your request and include photo evidence that clearly supports the reason for the return/refund (you can include 1-3 photos).
6. Confirm the Return details and click the Submit button.
7. Wait for WDF Customer Service's review and approval.
8. If you are required to return the item for further verification, please update the tracking no. in Return & Refund tab after dropping your package at the courier service centre.

7. What is the refund method after cancellation/return confirmation?

When a cancellation or return is confirmed, refunds will be credited as Saving Credits (SC). The refunded amount will include the total amount paid, excluding delivery fees, and delivery fees SST. Any deducted SC will also be refunded. Refunds will be processed within 7-10 business days and can be used for future purchases on our platform.

Examples of Return/Refund Reasons