Privacy Policy

Last updated: 1st February 2025

Welcome to Domino!

Important – Please Read Carefully. At Domino, we are committed to protecting your privacy. This Privacy Policy outlines how Domino Technology Sdn. Bhd. ("Domino Technology," "Domino," "we," "us," or "our") collect, use, store, and protect your personal information when you access or use the WDF website ("WDF" or the "Website") and the Domino mobile app ("App"), collectively referred to as the "Services." By using our Services, you agree to the practices described in this Privacy Policy.

1. HOW WE COLLECT YOUR PERSONAL INFORMATION

When you register an account, sign up for the Domino Loyalty Program, or use certain features of the Website or App, we may collect the following personal information:

  1. Account Information: Name, email address, phone number, date of birth, gender, and account login credentials.
  2. Billing Information: Payment details such as credit/debit card numbers, billing address, and transaction history for purchases made through the Website or App.
  3. Membership Information: Membership level, membership fees, Premium Credit transactions, and sponsorship activities.
  4. Delivery Information: Shipping address and contact details to facilitate order fulfillment and delivery.

2. NON-PERSONAL INFORMATION

We also collect non-personal information automatically when you interact with the Services, such as:

  1. Usage Data: Information about your interaction with the Website or App, including pages visited, search queries, and features used.
  2. Device Information: Information about the device you use to access the Website or App, including operating system, browser type, and device identifiers.
  3. Location Data: Geolocation information if you grant the app permission to access your device's location for certain features (such as location-based offers).

3. HOW WE USE YOUR PERSONAL INFORMATION

We may process your personal information for purposes including:

  1. Account Management: To create and manage your account, process transactions, and provide you with customer support.
  2. Order Fulfillment: To process your orders, deliver products, and handle returns or refunds.
  3. Membership & Premium Credits: To administer your membership, track Premium Credits, and handle sponsorship activities.
  4. Communication: To send you transactional emails (e.g., order confirmations, membership updates), marketing emails, and push notifications (if opted-in).
  5. Promotions & Offers: To offer personalized discounts, promotions, and recommendations based on your preferences and activities.
  6. Security & Fraud Prevention: To monitor and protect the integrity of the Website, App, and your account from unauthorized activities or fraud.
  7. Legal Compliance: To comply with legal obligations and respond to legal requests.

If you choose to make your date of birth (excluding the year) public, we may notify your mobile contacts about your birthday (without specifying your age).

4. CONSENT TO PROCESSING AND AGE REQUIREMENTS

By using our Website, Online Stores, and App or engaging in transactions, you consent to the processing of your personal information, including transfers outside Malaysia, as required by this Privacy Policy.

Users must be at least 18 years old. If you enable a minor to use our services, you are responsible for their actions. If you are under 18, please do not use our services.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION

Your personal information may be disclosed:

  1. To government agencies, regulators, or law enforcement if required by law or to enforce our Terms of Use.
  2. To subsidiaries, affiliates, business partners, and service providers who assist in processing transactions, marketing, or technical support.
  3. During business mergers, acquisitions, sales, joint ventures, restructurings, or similar transactions where data transfer is necessary.
  4. If your date of birth is made public, mobile contacts may be notified about your birthday, allowing them to sponsor a Domino Gift Card for you.

Some third-party service providers operate in different jurisdictions, and your data may be subject to their local laws. Once you leave our Website or are redirected to a third-party site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of external websites.

6. RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information only as long as necessary for business operations, legal compliance, and fraud prevention. Once no longer needed, we will securely erase, anonymize, or restrict access to your data.

7. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

8. THIRD-PARTY LINKS

The Website and App may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before sharing any personal information with them.

9. DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  1. Encryption: We use SSL encryption for sensitive data transmissions, such as payment information.
  2. Access Control: We limit access to your personal information to authorized personnel only.
  3. Data Backup: We regularly back up your data to ensure its availability in case of technical issues.

However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information. You are responsible for protecting your account credentials and keeping them confidential.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience. Third-party services may also place cookies on your device. While you can disable cookies, doing so may affect the functionality and usability of our Website, Online Stores, and App.

11. YOUR RIGHTS AND DATA MANAGEMENT

You have the right to access, correct, or limit the processing of your personal data as permitted by law. You can manage your data preferences in the "My Profile" section under the Profile tab in the App.

  1. Managing Third-Party Data Sharing Consent: Opt-out anytime via "Manage Consents" under the Profile tab.
  2. Managing Notifications and Emails: Adjust preferences under "Notifications and Emails" in the Profile tab.
  3. Managing Birthday Visibility: Hide your birthdate (excluding the year) in the "My Profile" section under the Profile tab.

12. AMENDMENTS

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on our Website, Online Stores, or App. Your continued use of our services constitutes acceptance of any updates.

13. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Customer Care Team
Email: [email protected]
Website: https://domino.technology/